Who we are
Suggested text: Our website address is: https://cleansupplies.truetechnologies.co.in.
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Our Privacy Policy
We value the trust you place in us and
recognize the importance of secure transactions and information privacy. This
Privacy Policy describes how the website and its affiliates collect, use, share
or otherwise process your personal data through website www.cleansupplies.in, and m-site (hereinafter referred to as
the “Platform”).
While you can browse sections of the
Platform without the need of sharing any information with us, however, please
note we do not offer any product or service under this Platform outside India
and your personal data will primarily be stored and processed in India. By
visiting this Platform, providing your information or availing out
product/service, you expressly agree to be bound by the terms and conditions of
this Privacy Policy, the Terms of Use and the applicable service/product
terms and conditions, and agree to be governed by the laws of India including
but not limited to the laws applicable to data protection and privacy. If you
do not agree please do not use or access our Platform.
Collection of Your
Information
When you use our Platform, we collect
and store your information which is provided by you from time to time. Once you
give us your personal data, you are not anonymous to us. Where possible, we
indicate which fields are required and which fields are optional. You always
have the option to not provide data by choosing not to use a particular
service, product or feature on the Platform.
We may track your buying behavior,
preferences, and other information that you choose to provide on our Platform.
We use this information to do internal research on our users’ demographics,
interests, and behavior to better understand, protect and serve our users. This
information is compiled and analyzed on an aggregated basis. This information
may include the URL that you just came from (whether this URL is on our
Platform or not), which URL you next go to (whether this URL is on our Platform
or not), your computer browser information, and your IP address.
We may collect personal data (such as
email address, delivery address, name, phone number, credit card/debit card and
other payment instrument details) from you when you set up an account or
transact with us or participate in any event or contest. While you can browse
some sections of our Platform without being a registered member, certain
activities (such as placing an order or consuming our online content or
services) do require registration. We use your contact information to send you
offers based on your previous orders and your interests.
If you choose to post messages on our
message boards, chat rooms or other message areas or leave feedback on the
Platform or the social media handles maintained by us or if you use voice
commands or virtual try and buy or similar features to shop on the Platform, we
will collect that information you provide to us. We retain this information as
necessary to resolve disputes, provide customer support, troubleshoot problems
or for internal research and analysis as permitted by law.
If you send us personal correspondence,
such as emails or letters, or if other users or third parties send us
correspondence about your activities or postings on the Platform, we may
collect such information into a file specific to you.
The website has onboarded certain
third-party business partners on the Platform who specialize in various
categories in distribution, manufacturing, trading of different and several
products and services. If you use the services of these services, you will be
redirected to partner websites/applications and your entry to partner websites/applications
will be based on your login credentials after seeking your permissions to share
the data further. The website shall not be responsible for the privacy
practices or the content of their privacy policies, and we request you to read
their privacy policies prior to disclosing any information.
Use of Demographic /
Profile Data / Your Information
We use your personal data to take and
fulfill orders, deliver products and services, process payments, and
communicate with you about orders, products and services, and promotional
offers. To the extent we use your personal data to market to you, we will provide
you the ability to opt-out of such uses. We use your personal data to assist
sellers and business partners in handling and fulfilling orders; enhancing
customer experience; resolve disputes; troubleshoot problems; help promote a
safe service; collect money; measure consumer interest in our products and
services; inform you about online and offline offers, products, services, and
updates; customize and enhance your experience; report to regulatory
authorities wherever required, detect and protect us against error, fraud and
other criminal activity; enforce our terms and conditions; and as otherwise
described to you at the time of collection of information.
With your consent, we may have access to
your SMS, instant messages, contacts in your directory, location, camera, photo
gallery and device information. We may also request you to provide your PAN,
credit information report (from credit agencies), GST Number, Government issued
ID cards/number and Know-Your-Customer (KYC) details to: (i) check your eligibility
for certain products and services like insurance, credit and payment products;
(ii) issue GST invoice for the products and services purchased for your
business requirements; (iii) enhance your experience on the Platform and
provide you access to the products and services being offered by us, sellers,
affiliates or lending partners. You understand that your access to these
products/services may be affected in the event consent is not provided to us.
In our efforts to continually improve
our product and service offerings, we and our affiliates collect and analyze
demographic and profile data about our users’ activity on our Platform. We
identify and use your IP address to help diagnose problems with our server, and
to administer our Platform. Your IP address is also used to help identify you
and to gather broad demographic information.
We will occasionally ask you to
participate in optional surveys conducted either by us or through a third-party
market research agency. These surveys may ask you for personal data, contact
information, date of birth, demographic information (like zip code, age, or
income level), attributes such as your interests, household or lifestyle
information, your purchasing behavior or history, preferences, and other such
information that you may choose to provide. The surveys may involve collection
of voice data or video recordings, the participation of which would purely be
voluntary in nature. We use this data to tailor your experience at our
Platform, providing you with content that we think you might be interested in
and to display content according to your preferences.
Cookies
We use data collection devices such as
“cookies” on certain pages of the Platform to help analyze our web
page flow, measure promotional effectiveness, and promote trust and safety.
“Cookies” are small files placed on your hard drive that assist us in
providing our services. Cookies do not contain any of your personal data. We
offer certain features that are only available through the use of a “cookie”.
We also use cookies to allow you to enter your password less frequently during
a session. Cookies can also help us provide information that is targeted to
your interests. Most cookies are “session cookies,” meaning that they
are automatically deleted from your hard drive at the end of a session. You are
always free to decline/delete our cookies if your browser permits, although in
that case you may not be able to use certain features on the Platform and you
may be required to re-enter your password more frequently during a session.
Additionally, you may encounter “cookies” or other similar devices on
certain pages of the Platform that are placed by third parties. We do not
control the use of cookies by third parties. We use cookies from third-party
partners such as Google Analytics for marketing and analytical purposes. Google
Analytics helps us understand how our customers use the site. You can read more
about how Google uses your personal data here: https://www.google.com/intl/en/policies/privacy/. You can opt-out of Google Analytics
here: https://tools.google.com/dlpage/gaoptout. You can also control the use of
cookies at the individual browser level, but if you choose to disable cookies,
it may limit your use of certain features or functions on the services.
Sharing of personal
data
We may disclose your personal data to
third parties, such as sellers, business partners. This disclosure may be required
for us to provide you access to our products and services; for fulfillment of
your orders; for enhancing your experience; for providing feedback on products;
to collect payments from you; to comply with our legal obligations; to conduct
market research or surveys; to enforce our Terms of Use; to facilitate our
marketing and advertising activities; to analyze data; for customer service
assistance; to prevent, detect, mitigate, and investigate fraudulent or illegal
activities related to our product and services. We may disclose personal data
if required to do so by law or in the good faith belief that such disclosure is
reasonably necessary to respond to subpoenas, court orders, or other legal
process. We may disclose personal data to law enforcement agencies, third party
rights owners, or others in the good faith belief that such disclosure is
reasonably necessary to enforce our Terms of Use or Privacy Policy; respond to
claims that an advertisement, posting or other content violates the rights of a
third party; or protect the rights, property or personal safety of our users or
the general public.
We and our affiliates will share / sell
some or all of your personal data with another business entity should we (or
our assets) plan to merge with, or be acquired by that business entity, or
reorganization, amalgamation, restructuring of business. Should such a
transaction occur that another business entity (or the new combined entity)
will be required to follow this Privacy Policy with respect to your personal data.
Links to Other Sites
Our Platform may provide links to other
websites or applications that may collect personal data about you and you will
be governed by their privacy policies. The website shall not be responsible for
the privacy practices or the content of their privacy policies, and we request
you to read their privacy policies prior to disclosing any information.
Security Precautions
We maintain reasonable physical,
electronic and procedural safeguards to protect your information. Whenever you
access your account information, we offer the use of a secure server. Once your
information is in our possession, we adhere to our security guidelines to
protect it against unauthorized access. However, by using the Platform, the
users accept the inherent security implications of data transmission over the
internet and the World Wide Web which cannot always be guaranteed as completely
secure, and therefore, there would always remain certain inherent risks
regarding use of the Platform. Users are responsible for ensuring the
protection of login and password records for their account.
Choice/Opt-Out
Where your data is sent
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